Privacy Policy

Last updated: October 27, 2026

At Korvanoz, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared when you visit our website or place an order.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information, such as your name, email address, telephone number, and billing or delivery address.
• Order information, including products purchased, order history, and delivery details.
• Payment-related information necessary to process transactions.
• Communications and information you provide when contacting our customer support team.
• Technical information, such as your IP address, browser type, device information, and website usage data, where collected through our website or applicable technologies.

2. How We Use Your Information

We may use personal information for the following purposes:

• To process and fulfil customer orders.
• To arrange shipping and delivery.
• To send order confirmations and relevant order updates.
• To respond to enquiries and provide customer support.
• To manage returns, refunds, and cancellations.
• To maintain business, accounting, and tax records.
• To operate, maintain, and improve our website.
• To help detect, investigate, and prevent fraud or unauthorised transactions.
• To comply with applicable legal obligations.

3. Payment Processing

Payments made through our checkout may be processed by Stripe, our payment processing provider, where Stripe is enabled as a payment method. Payment information is handled through the applicable payment processing system to authorise and complete transactions.

Korvanoz does not store complete payment card numbers or card security codes on its own systems. Stripe and other relevant payment service providers may process information in accordance with their applicable privacy policies and legal obligations.

4. How We Share Information

We may share relevant personal information with third parties where necessary to operate our store, fulfil orders, or meet legal obligations. These parties may include:

• Shopify: Our e-commerce platform provider.
• Stripe: Our payment processing provider, where applicable.
• Delivery providers: To deliver purchased products to the address provided.
• Technology and service providers: To support website operations, security, and customer service.
• Professional advisers or authorities: Where reasonably necessary or legally required.

We do not disclose personal information to third parties for their own independent purposes except where permitted by law and, where required, with your consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember preferences, improve website performance, and understand how visitors use our store.

Where required by applicable law, non-essential cookies and similar technologies will only be used after the necessary consent has been obtained. You may be able to manage your preferences through the cookie controls available on our website or through your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and meeting applicable legal, accounting, and tax obligations.

When personal information is no longer required, we will take reasonable steps to delete it or securely anonymise it, subject to any applicable legal retention requirements.

8. Your Privacy Rights

Depending on your location and applicable data protection law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion or restriction of processing, object to certain processing activities, or request a copy of your information in a portable format.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. You may also have the right to complain to the relevant data protection authority.

To exercise any applicable privacy rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

9. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorisation is required. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements. Any updates will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Korvanoz
11 Alexandra Road South
Greater Manchester, England M16 8GE
United Kingdom

Email: jamesemersonxk976@gmail.com
Phone: +44 7462 790109

Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (UK local time, GMT/BST)