Return & Refund Policy

Last updated: October 27, 2026

At Korvanoz, we aim to provide clear and transparent information about returns, exchanges, cancellations, and refunds. This policy applies to orders delivered within the United Kingdom and should be read alongside our applicable Terms of Service.

1. Return Policy

We accept eligible returns for both defective and non-defective products within the applicable 14-day return window, subject to the terms of this policy and applicable UK consumer protection law.

Where possible, products should be returned in their original packaging with all included accessories, manuals, and other items. Please take reasonable care of the product while it is in your possession.

2. Statutory Cancellation Rights

Under UK consumer regulations, customers purchasing most products online have the right to cancel their order within 14 days from the day after receiving the goods, subject to applicable legal exceptions.

After notifying us of a cancellation, customers generally have a further 14 days to return the goods. Nothing in this policy limits any statutory rights that apply to your purchase.

3. Product Eligibility and Condition

Our products are sold as new unless a product listing explicitly states otherwise. Please review the product description, specifications, photographs, and included accessories before placing your order.

Customers may inspect products as they would reasonably be permitted to do in a physical shop. If a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, any lawful deduction for diminished value may apply.

4. How to Request a Return

To request a return or cancel an order, please contact our customer support team with the following information:

• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for your return, where applicable

Our team will provide instructions for returning your item by mail. Please contact us before sending a return so that we can help ensure it is handled correctly.

5. Return Method and Return Labels

Returns are handled by mail. A return label is included in the package where applicable, at no additional charge.

If your package does not contain a return label, please contact us before arranging the return so that we can explain the appropriate procedure.

6. Return Shipping Costs

Where a customer returns an item because they have changed their mind, return postage costs may be the customer's responsibility where permitted by law and where the required information was provided before purchase.

If a product is faulty, damaged, incorrect, or does not conform to the contract, we will handle the matter in accordance with applicable UK consumer law.

7. Exchanges

We accept eligible exchange requests. Please contact us with your order number and details of the product you would like to exchange.

Exchanges are subject to product availability and confirmation by our customer support team. Where an exchange is not possible, applicable statutory rights and refund options will remain unaffected.

8. Refunds and Processing Time

Once a return has been received and assessed, eligible refunds will generally be issued to the original payment method. We aim to process refunds within 7 days after receiving and reviewing the returned product.

This is our standard processing target and does not replace any mandatory statutory refund deadline. Where the law requires a refund sooner, the applicable legal deadline will take priority. Your bank or payment provider may require additional time for the funds to appear in your account.

9. Original Delivery Charges

Where statutory cancellation rights apply, we will reimburse the standard delivery charge paid for the original order, as required by law. Any additional amount paid for a more expensive delivery option may be excluded where legally permitted.

10. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you purchased, please contact us with your order number and a description of the issue.

We may ask for photographs or other relevant information to help assess the issue. Your statutory rights regarding faulty or incorrectly supplied goods will not be affected by this process.

11. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to stop the order before dispatch.

If the order has already been dispatched, you may still be entitled to cancel it under the applicable statutory cancellation rules.

12. Restocking Fees

Korvanoz does not charge a standard restocking fee for eligible returns. Any deduction from a refund will only be made where permitted by applicable law, including a lawful deduction for diminished value where relevant.

13. Your Consumer Rights

This policy does not affect your statutory rights under applicable UK consumer protection legislation, including your rights in relation to faulty goods, incorrect items, and online purchase cancellations.

14. Contact Us

If you have questions about returns, exchanges, cancellations, or refunds, please contact us using the details below.

Korvanoz
11 Alexandra Road South
Greater Manchester, England M16 8GE
United Kingdom

Email: jamesemersonxk976@gmail.com
Phone: +44 7462 790109

Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (UK local time, GMT/BST)